FAQs
SHOPPING
How can I get help choosing the right product?
Not sure which product is right for you? Visit our Contact page and our team will help you find the right adhesive, lashes or tools for your technique.
Where are Illegal Lashes products made?
Our professional adhesives are manufactured in South Korea, developed together with our manufacturer and refined in our own salon in Oslo before release.
PAYMENT
What payment methods do you accept?
We accept Vipps, Klarna, Visa, PayPal and Apple Pay.
SHIPPING
How long does delivery take?
Orders within Norway are typically delivered within 5 days.
Is shipping free?
Yes, shipping is free on all orders over 1500 NOK within Norway.
Do you ship outside Norway?
Currently we only ship within Norway. We're launching shipping to Sweden after the new year.
Can I buy Illegal Lashes in person?
Yes — Illegal Lashes is available through our authorized retailer The Look, Møllergata 9 in central Oslo, where you can see, feel and shop the collection in person. More cities are coming soon.
RETURNS
What is your return policy?
We offer a 30-day return policy from the day you receive your order. Items must be unopened, unused and in their original packaging. If your order is shipped within the EU or Norway, you also have the right to cancel it within 14 days for any reason, without justification.
Can I return opened adhesives, primers or cleansers?
For hygiene and safety reasons, opened lash adhesives, primers, removers and cleansers cannot be returned once unsealed, unless the item is defective or you received the wrong product.
PRODUCTS
What is the best lash adhesive for professional use?
The right adhesive depends on your technique and working speed. Illegal Lashes offers three professional formulas — RAPID Copenhagen (0.3s), BALANCE Stockholm (0.5s), and CONTROL Oslo (1s) — developed and refined in our own salon in Oslo, then tested by more than 50 professional lash artists across Sweden and Norway. Many of the artists who tested them said they were the best adhesives and lash trays they had used.
Are Illegal Lashes products tested by professional lash artists?
Yes. Every Illegal Lashes product is developed and refined in our own salon in Oslo, then tested by more than 50 professional lash artists across Sweden and Norway before release.
Which lash adhesive should I use in cold or dry conditions?
Adhesive cure time is affected by humidity and temperature — in colder or drier conditions, adhesive naturally takes longer to set. We recommend RAPID Copenhagen (0.3s) in these conditions, since it still cures at a reliable pace even when the environment slows things down.
Which lash adhesive should I use in warm or humid conditions?
In warmer, more humid environments, adhesive cures faster naturally. CONTROL Oslo (1s) is a good choice here, giving you more working time for precise placement without the bond setting too quickly. For balanced conditions, BALANCE Stockholm (0.5s) works well across most climates.
Are Illegal Lashes products cruelty-free?
Yes, Illegal Lashes products are cruelty-free and not tested on animals.
Who develops Illegal Lashes products?
Illegal Lashes products are developed together with our manufacturers and refined with input from experienced, professional lash technicians, then tested in our own salon in Oslo across thousands of real client appointments, and by more than 50 professional lash artists across Sweden and Norway before release.









